The key lies in keeping the program simple and targeted.

Including employees in decision-making often makes the cuts more understandable and avoids negative effects on morale.

'Trust Busters' include failing to follow through, overpromising, and surprising customers with large bills.

Strive to achieve subject matter expert (SME) status

Some of our normal routines are not necessary every visit.

The fuel problem is so severe that it will take a combination of internal and external actions to deal with the impact on your bottom line.

A company that pays employees very well but abuses them doesn't have employees; they have prisoners.

Work orders should itemize hours budgeted and detail materials, tools and equipment required.

By combining good cultural practices with a sound agronomic program companies can continue to deliver a high quality product at a competitive price and be a top tier company in their market.