Best Practices: 5 training startup tips Sep 1, 2006 By:Bruce Wilson The key lies in keeping the program simple and targeted.

Best Practices: Accountability builds productivity Sep 1, 2009 By:Bruce Wilson Once a company creates and enforces detailed policies and procedures, weaves pivotal responsibilities into each job description and disciplines to ensure compliance, good things start to happen.

Best Practices: Sell the value of enhancements Aug 1, 2009 By:Bruce Wilson Owners and managers must make sure they do not fall into the nick-and-dime sales mode with no real plan. Training in how to sell value is essential to keeping the customer trust.

Best Practices: To grow, keep 'em in the know Jul 1, 2009 By:Bruce Wilson Approach this process as an opportunity to get the right people in the right places to strengthen your company for the rebound.

Best Practices: Improve your bottom line Jun 1, 2009 By:Bruce Wilson There's a balance to be achieved. You still want to retain employees, but many companies have cut benefits at the field level because the employees don't value them.

Best Practices: Irrigation techs should shower profits May 1, 2009 By:Bruce Wilson Making paperwork easier to do usually contributes to getting it done in a more timely and complete manner

Best Practices: It's time to revisit customer service Apr 1, 2009 By:Bruce Wilson Beware of any mixed messages you send to employees...as they think that the internal cost reduction is the only important thing.

Best Practices: Yes — buying can save you money Mar 1, 2009 By:Bruce Wilson Trying economic times present some great opportunities to save on equipment costs.

Best Practices: Thriving in a take-away environment Feb 1, 2009 By:Bruce Wilson Staying close to your customers and always doing a great job is the best strategy, but during tough times it's also important to pay more attention to your clients' businesses.