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About Ben Gandy

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Gandy is principal of Atlanta-based Envisor Consulting. Reach him at or 404-556-8923.

Posts by Ben Gandy

Why and how to fire bad clients Posted on 11 Apr 2016 in the 1015 & Business Planner 2016 categories.

In the landscape maintenance field, clients are like stock portfolios. Some yield great returns; others don’t. In either case, you’re spending resources—including crew time, equipment use and management attention—to keep... Read more»

How to provide ‘extra mile service’ Posted on 20 Jan 2016 in the 0116 & Featured categories.

Excellent customer service starts with culture but depends on effective procedures. Customer service is what differentiates one provider from another in the landscape maintenance arena. Great service, which is typically... Read more»

What’s your type? Understand it and soar Posted on 21 Dec 2015 in the Blog categories.

Learning to deal effectively with people is one of the keys to success. Whether in leadership, sales, service or supervision, your ability to persuade, win confidence, gain respect and motivate... Read more»

Guest Post: Key to profits? Labor management Posted on 06 Jan 2015 in the Blog categories.

Quick, what’s the key to profitability? How do you ensure all your work results in something left over to make it all worthwhile? Is it growth? No. Windfall growth can... Read more»

Guest Post: Creating effective enhancement systems Posted on 30 Dec 2014 in the Blog & Mowing+Maintenance categories.

Selling installations and additional services is a critical part of the landscape maintenance business strategy. The benefits are both external and internal. Externally, enhancements represent good customer service. Landscapes are... Read more»

Guest Post: How to create respectful tension for results Posted on 23 Dec 2014 in the Blog categories.

How do words like, conflict, confrontation, accountability, debate and tension make you feel? Uncomfortable? Sure! I don’t blame you. Nobody enjoys confrontation. If there’s someone who does, I would avoid... Read more»