I’m watching a transformation happen in a client’s business. It’s exciting to see. We started this phenomenon with a simple decision to invest in training our staff and weeding out... Read more»

Right now your phone probably is ringing with every “business broker” and “deal guy” saying they have a deal for you. Sound familiar? Are you ready to sell? The industry... Read more»

In the March 2014 issue of Landscape Management, The Benchmark columnist Jeff Harkness covered online advertising methods, including Google AdWords and Bing Ads. Here’s more from him on Facebook and... Read more»

Companies are being “pitched” daily to spend money on web marketing, and there are many confusing options. Ask yourself this question: “Is my company even on the grid?” If I’m... Read more»

One of my clients has a leadership approach that’s limited his company’s ability to grow and attract quality talent. He is fair, but often manages with stern, in-your-face comments, is... Read more»

I’ve had the recent pleasure of managing a client’s account management team for the last six months. I love it, but managing people who are in front of your customer... Read more»