High Performance: Happily left alone
Phil Harwood discusses why sometimes smaller accounts can be beneficial to pursue. They require less hands-on attention, but still contribute to profits. read more
Put these 2 issues on your radar
Two issues that should be on your radar screen are the H-2B fly-in in Washington, D.C., on Nov. 13 and the new federal overtime rules that will go into effect on Jan. 1, 2020. H-2B Fly-In Nov. 13 Last federal fiscal year, 30,000 additional H-2B visas were made available under language in the Department of Homeland Security (DHS) FY2019 appropriation... read more
Profit Power: Your process is costing you customers
Can you recall a bad experience you’ve had with one of your vendors or sub contractors, where you loved them and their product, but you really disliked their process and how they serviced you? And when it eventually got to the point where you couldn’t tolerate it anymore, you stopped doing business with them and you likely didn’t have the... read more
High Performance: “We’ve been low-balled,” a timeless classic
“A low-baller is ruining our market!” It’s a common complaint but many times the complainant is just being out-maneuvered. Let’s look at some classic reasons why this may occur. Reason No. 1: It’s not the truth. Customers often tell contractors that their decision was based on price when it wasn’t. It’s a convenient excuse for customers to avoid an uncomfortable... read more
E-Verify may be coming to your state soon
The controversial federal E-Verify system may already be required for landscape contractors in your state. If not, it may be coming soon. E-Verify is a federal, web-based electronic system that verifies the eligibility of an employee to work in the United States. Operated by the Department of Homeland Security (DHS), the system verifies the identity and employment eligibility of employees... read more
Communication Coach: How to make intentional marketing that wins customers
Marketing’s role is to bring people closer to your company. If you are lucky it will change lives too, but let’s not get ahead of ourselves. Bringing people close is not easy because their actions often take an unpredictable path. What is predictable is that people seldom make buying decisions in isolation. They talk them over with friends or go... read more
