Blog

High Performance: “We’ve been low-balled,” a timeless classic

October 15, 2019 - By

“A low-baller is ruining our market!” It’s a common complaint but many times the complainant is just being out-maneuvered. Let’s look at some classic reasons why this may occur. Reason No. 1: It’s not the truth. Customers often tell contractors that their decision was based on price when it wasn’t. It’s a convenient excuse for customers to avoid an uncomfortable... read more

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E-Verify may be coming to your state soon

October 7, 2019 - By

The controversial federal E-Verify system may already be required for landscape contractors in your state. If not, it may be coming soon. E-Verify is a federal, web-based electronic system that verifies the eligibility of an employee to work in the United States. Operated by the Department of Homeland Security (DHS), the system verifies the identity and employment eligibility of employees... read more

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Communication Coach: How to make intentional marketing that wins customers

October 2, 2019 - By

Marketing’s role is to bring people closer to your company. If you are lucky it will change lives too, but let’s not get ahead of ourselves. Bringing people close is not easy because their actions often take an unpredictable path. What is predictable is that people seldom make buying decisions in isolation. They talk them over with friends or go... read more

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Grow with Grunder: When you lose a key team member

September 25, 2019 - By

There are few guarantees in business, but at least one thing is for certain: At one time or another you will lose a key team member — whether it’s to another company or industry, to retirement or another life change, or to firing — and how you prepare for this and respond to it can make all the difference.  In... read more

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Profit Power: The communication growth engine — 6 keys to communication success

September 16, 2019 - By

Last week I met with Jason Cromley, president of Hidden Creek Landscaping — we visited his facility during our Design Build Growth Summit. He shared with the 175 people who attended (the Design Build Growth Summit) how his company communicates with its clientele as a process of meeting and exceeding expectations. When you heard the extent of their communication, it... read more

High Performance: Is recruiting a challenge or an existential threat?

September 11, 2019 - By

Recruiting has never been more difficult than it is today, and companies are spending more than ever to recruit people. Some are even questioning the long-term viability of their companies as they suffer through a prolonged labor shortage that appears to have no end. We have a growing and aging population, creating more demand for services but with fewer available... read more

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