Business

Compete by delivering superior service consistently

October 23, 2018By
Five stars (Photo: iStock.com/D3Damon)

How do I compete with these guys? This is a common question I hear from our clients. The concern behind the question is real. It’s mostly expressed in terms of competing with contractors who may lowball their prices or when going head-to-head in bids with regional or national companies. The simple answer is deliver a superior service experience consistently. It... read more

Compete by assessing your recruits

October 16, 2018By
Monitor and checklist (illustration: iStock.com/Vaniatos)

People tend to feel strongly about issues that are relevant or personally meaningful to them, their lives and their unique circumstances. When appropriately channeled, these feelings can be inspirational and motivational to others. In the workplace, though, a person’s promotion and manifestation of strongly held beliefs can alienate other team members and cause friction. This tension is what Hayden McLaughlin... read more

Compete by mining your financials

October 16, 2018By
Report image (Photo: iStock.com/Worawee Meepian)

How can average companies compete against large companies and lowballers? That’s the question. Here’s the short answer: They can’t. Average companies are just that—they’re average. Middle of the pack. Not special. Neither good nor bad. Just average. Polls have shown that in America, the majority of people consider themselves above average—a mathematical impossibility. If you are average, then competition will... read more

Sequence your jobs

July 17, 2018By

It’s essential to identify and create an efficient workflow. Job sequencing is essential to efficient landscape operations, especially maintenance. After each visit, a customer expects an attractive, complete job; hence, you need an organized, sequential approach to achieving a quality service. Job sequencing is the arrangement of the task to be performed or processed in a particular order. Simply put,... read more

10 commandments of preshift huddles

May 24, 2018By
Photo: ©istock.com/Cecilie_Arcurs

It’s been relatively recently that the huddle has made its way from the playing field to the business workplace, but it has proven to be just as effective in settings as diverse as the military, healthcare and restaurants as it always has been in sports. No matter the industry, employers who consistently use daily huddles realize increases in both productivity... read more

Tips for managing your data

April 10, 2018By

Data is the building block of scientific research, which is why it’s useful for backing up claims. Data also is a resource that becomes more valuable as it becomes smarter. Your data systems can work day and night without bathroom breaks, gaining insights about your business. You just have to plan for it. People assume Amazon.com revolutionized retail by accelerating... read more