Kawasaki Motors Corp., U.S.A. Engines Division dealers will soon see an expanded concentration of support as Kawasaki’s existing Order Services Department becomes the Customer Care Department, effective April 1.

More than a name change, the six-person team will be focused on enhancing the contact procedures between dealers and the company, as well as optimizing the efficiency of those contact points for all concerned. It will be headed by Jake Heaton, a four-year veteran of the Order Services Department, recently promoted from supervisor to manager.

“This change signals once again that we’re prepared and eager to play a significant role in our dealers’ business growth,” said Karen Howard, director of dealer support and marketing. “This detailed and focused methodology will allow the Kawasaki Customer Care team to become better advocates for the dealers, not only through efficiency, but also by making their concerns known to all relevant teams to help resolve issues for the dealer.”

The company believes the keys to providing needed service are two-fold: quick response and thoroughness of information — both delivered with expertise and caring from a dedicated team that’s able to track individual dealer issues from inception to conclusion.

Howard said that requests from dealers will be tracked through Kawasaki Motor Corp.’s system by staff with an intimate knowledge of the product and ordering process. The dealers’ first point of contact will generally be the team member that manages the issue and reports back to the dealer, shortening the process and helping to maintain personal interaction.

Jain Irrigation signed an exclusive agreement with Warren Thoma & Associates.

Warren Thoma & Associates will be representing Jain Irrigation landscape products, including the ETwater controller and new Jain Unity software in 27 states in the Midwest and the eastern U.S. Warren Thoma and Associates has serviced the professional green and irrigation industries since 1991.

“I’ve known and admired Warren and his team for years,” said Aric Olson, president of Jain USA. “We worked together on the Irrigation Association Board, and I appreciate Warren’s work ethic and strategic thinking. I have been looking forward to this opportunity to partner for some time. Their reputation for quality and customer service is excellent. Together we can make a difference in water savings and the landscape industry overall.”