GPS Insight acquired Chicago-based ServiceBridge, a field service management software company for small businesses and franchises with tools that empower field service teams to better serve customers.
The move further broadens the scope of the GPS Insight software portfolio to deliver more comprehensive solutions to its expanding customer base.
“We are incredibly excited about completing this acquisition with ServiceBridge,” said Gary Fitzgerald, CEO and CTO, GPS Insight. “Our company has always provided great fleet insight, and now we’re able to deliver businesses an even greater opportunity to save valuable time and money with the addition of advanced field services.”
Founded in 2010, ServiceBridge offers platform functionally to small and medium businesses and franchise field service companies — that have mobile workforces — with the tools they need to scale their networks and execute at every level, from franchise headquarters to field technicians. The software solutions enable field service teams to dispatch technicians, manage customer data, streamline workflow management and franchise operations and analyze results.
The acquisition will expand GPS Insight’s capabilities by more efficiently connecting organizations with not only their vehicles but also their mobile workforce for more holistic business management. The expanded software offering will support businesses through the entire workflow, including resource availability, daily planning, trips, jobs and reviews. It delivers actionable solutions that create cost savings as technicians and workers leave their vehicles while in the field or at a job site, according to the company.
Fitzgerald added, “By providing an integrated software experience, businesses will have everything they need to run their operations — all in one place. GPS Insight has always been passionate about delivering an innovative platform that its customers love, and we’re confident that ServiceBridge will add an even broader set of solutions to the high-touch, high-value experience they’ve come to expect.”
