Isuzu joins forces with Decisiv

Isuzu Commercial Truck of America recently confirmed a long-term collaboration with Decisiv, an industry provider of dealer service relationship management (SRM) software. The program, branded as Isuzu Connect, has been enhanced for the Isuzu dealer network.

Isuzu is collaborating with Decisiv for improved dealer efficiency and an enhanced customer experience. (Photo courtesy of Isuzu)

According to the company, customer benefits of Isuzu Connect include timely estimates and increased repair accuracy using a next-level quality of communication, meaning trucks are fixed right the first time. This will reduce downtime (up to 25 percent less) for an improved customer experience.

“Isuzu Connect will align the Isuzu dealer network with our goal of enhancing the customer experience in a time where the product and technology gaps have continued to get narrower,” said Shaun Skinner, president of Isuzu Commercial Truck of America and Isuzu Commercial Truck of Canada. “Our dealership associates will have more tools at their fingertips, including Isuzu’s Uptime Support team, to minimize downtime and maintain a high level of efficiency within their service and parts operations.”

The Isuzu Connect rollout will focus on quality and efficiency for dealership users by leveraging dealer management system integrations such as CDK, Karmak Fusion, Procede and others. This helps to eliminate redundancies and utilizes the best of both the Isuzu Connect platform and each dealership’s DMS. Isuzu will employ an in-dealer training process that ensures dealer personnel are comfortable using the system for immediate productivity.

The program is being implemented in all Isuzu commercial truck dealerships across the U.S. and Canada over a multiyear rollout plan.