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LM Exclusive: AI is the future and ServiceTitan is leading the charge

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LM Digital Media Specialist, Sydney Fischer, had the opportunity to chat with Angie Snow, principal industry advisor at ServiceTitan, Jason Brady, owner and CEO of Above & Beyond Service Company and Jesse Sticka, director of IT at Lovett about how ServiceTitan helped their businesses. (Photo: LM staff)
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What do tennis champion Venus Williams, Grammy-nominated pop-rock group OneRepublic and New York Times best-selling author Dan Heath have in common? They all made an appearance at ServiceTitan’s 2023 Pantheon event in Orlando, Fla.

ServiceTitan, a software company that acquired Aspire Software and FieldRoutes, hosted more than 2,000 industry professionals at the World Center Marriott last week. The event was packed with over 20 product training sessions and featured over 50 industry and thought leaders.

Ara Mahdessian, co-founder and CEO of ServiceTitan, welcomed attendees before the impressive amount of breakout sessions began. The day included sessions led by industry leaders and ServiceTitan representatives who shared information about the company’s latest focus: artificial intelligence (AI).

ServiceTitan’s platform offers a handful of useful tools for contractors, ranging from project tracking to price book management, but the stars of the show were the newly announced features using the company’s own AI solution, Titan Intelligence (TI).

“We’re sitting on a gold mine in terms of everything we can do with AI,” Margie Baker, senior customer success manager for ServiceTitan, told a room full of attendees during her breakout session.

The company announced four new AI-powered products at the event including Ads Optimizer, Dispatch Pro, Integrated Financing and Second Chance Leads.

Vahe Kuzoyan (left), president and CEO of ServiceTitan and Mark Weeks (right), director of product management at ServiceTitan, shared with a breakout session their plans for the future of the company. (Photo: LM staff)
Vahe Kuzoyan (left), president and CEO of ServiceTitan, and Mark Weeks (right), director of product management at ServiceTitan, shared with a breakout session their plans for the future of the company. (Photo: LM staff)

Future looks good

One of the biggest presentations of the two-day lineup featured Vahe Kuzoyan, co-founder and president of ServiceTitan. Kuzoyan kicked off the session with the story of the company’s founding and followed up with where he sees the company’s future heading.

“This started when my father who was a plumber, and my grandfather who worked with HVAC, tasked us with finding them a software to manage their business,” Kuzoyan said. “As far as I’m concerned, the construction part of ServiceTitan is existential for the company. This is the future growth-driver for the company. It’s our main priority.”

Although a lot of the talking points of the sessions focused on construction teams and how they specifically can use the tools provided, Anmol Bhasin, chief technology officer for ServiceTitan, said many trades can use the tools they provide. Bhasin said he sees an opportunity to expand into the green industry.

“Since its founding, the company has always been hyperfocused on the trades,” Bhasin said. “We’ll continue to innovate and grow into other markets.”

LM Digital Media Specialist, Sydney Fischer, had the opportunity to chat with Angie Snow, principal industry advisor at ServiceTitan, Jason Brady, owner and CEO of Above & Beyond Service Company and Jesse Sticka, director of IT at Lovett about how ServiceTitan helped their businesses. (Photo: LM staff)
LM Digital Media Specialist, Sydney Fischer, had the opportunity to chat with Angie Snow, principal industry advisor at ServiceTitan, Jason Brady, owner and CEO of Above & Beyond Service Company and Jesse Sticka, IT director at Lovett, about how ServiceTitan helped their businesses. (Photo: LM staff)

All the right moves

Not only did attendees hear from company representatives, but they also got the chance to chat with their peers and others in the industry.

Jason Brady, owner and CEO of Above & Beyond Service Company, said the services offered by ServiceTitan helped his company achieve record profits.

Ara Mahdessian, co-founder and CEO of ServiceTItan, asked tennis pro Venus Williams how she overcame hardships in her career, how she stays motivated and during their fireside chat. (Photo: LM staff)
Ara Mahdessian, co-founder and CEO of ServiceTItan, asked tennis pro Venus Williams how she overcame hardships in her career, how she stays motivated and during their fireside chat. (Photo: LM staff)

“It’s using all this technology to figure out how I can win today and how my people can win today,” Brady said. “That’s the most important part. If they win, the customer wins — everybody is going to win.”

Brady said in order for people to better their business, they must learn to adapt to the changes in the industry before they fall behind. It’s never too late to learn something new, but he recommends those considering integrating ServiceTitan into their business to act soon before they have to play catch-up.

Counting stars

A keynote speech featured New York Times best-selling author Dan Heath and ended at the House of Blues with food, drinks and lots of conversation, accompanied by a concert from pop band OneRepublic. The company closed out the event the next day with a fireside chat with Mahdessian and tennis pro Venus Williams.

Eventgoers left ServiceTitan’s Pantheon event with new memories, new connections and potentially a new way of managing their business.

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