May 2013 Web Extra: LMC customer philosophy

May 20, 2013 -  By

Bill Cox, president of Lawn Management Co. (LMC), Houston, says he and his employees live by the principles of its customer philosophy every day, whether it’s focusing on customer service, helping clients problem solve or listening to them.

 Lawn Management Co.’s customer philosophy

  • To “listen” to our customers.
  • To continuously improve the processes serving our customers.
  • To empower our employees to meet and exceed our customer needs.
  • To communicate to our customers and provide problem-solving capabilities.
  • To show appreciation for our customers patronage and loyalty.
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