TAG: Business Insider

Don’t call us, we’ll call you

June 26, 2019By
Hand with phone (Photo: iStock.com/janulla)

If you grew up listening to the radio in the ’70s like I did, you probably know the Sugarloaf song, “Don’t Call Us, We’ll Call You.” What you may not know is that this jingle describes a key difference between businesses. You see, there are only two types of businesses. The first type calls the customer. The second type doesn’t... read more

Why “continuous improvement” may be too slow for your company

April 23, 2019By

“Continuous improvement” has been popular for years, going back to post-World War II, when the now famous American management consultant W. Edwards Deming helped Japan reinvigorate its economy after the war. But sometimes continuous improvement can be too slow to get results we need. Business operates much quicker than it did back in the 1950s. Today, you may need to... read more

Are you a boss or a coach?

March 22, 2019By
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Evaluate your management style to determine if you're a boss or a coach. read more

How to make 2017 the year of results

December 14, 2016By

As the calendar year winds down, we find ourselves asking: “How did we do this past year? Was it a successful year or not? Or more specifically, what was successful and what was not so successful? What were our results?” These are excellent questions to ponder, and this is a good time of year to do so. Too often we’re... read more

Kehoe’s take: State of the market

December 9, 2015By

I did a video interview at the LM booth during GIE+EXPO last month. I was asked to comment on the state of the market. It felt like being asked for a two-minute solution to Middle Eastern politics. You don’t want to get it wrong, but two minutes doesn’t do the topic justice. That being said, here are my thoughts and... read more