TAG: Chick-fil-A

Leadership Advantage: An enduring differentiator

December 18, 2017By
Chick-Fil-A. Photo: iStock.com/jetcityimage.

The differentiator in highly competitive industries often comes down to one thing: customer service. In a competitive marketplace, we generally see one or two providers rising to the top. Consider the fast-food industry. There are fast-food restaurants everywhere and many players in this market. Currently, the leader in this industry is Chick-fil-A. This chain generates more revenue per store in... read more