TAG: client communication

Profit Power: The communication growth engine — 6 keys to communication success

September 16, 2019By
Photo: Jeffrey Scott

Last week I met with Jason Cromley, president of Hidden Creek Landscaping — we visited his facility during our Design Build Growth Summit. He shared with the 175 people who attended (the Design Build Growth Summit) how his company communicates with its clientele as a process of meeting and exceeding expectations. When you heard the extent of their communication, it... read more

Compete by connecting with clients

October 24, 2018By
Handshake (Photo: iStock.com/PeopleImages)

When we talk about sales in the commercial landscape world we use the term business to business (B2B), which implies that we are businesses selling to businesses. B2B sales is a bit of a misnomer or sterile way to describe this category of sales. Over my years in the landscape industry, I have learned that businesses don’t make decisions. People... read more

Client relations: Straight talk

June 11, 2015By

Three LM150 contractors share their customer relations efforts. Client relationships will make or break a company, landscape professionals agree. So it’s important to listen, be proactive and meet expectations. Three professionals from the LM150 list share how they’ve grown their businesses by focusing on client communication. Landscape Workshop Birmingham, Ala. To get a real sense for what clients want, J.T.... read more