TAG: Client relationships

Why and how to fire bad clients

April 11, 2016By

In the landscape maintenance field, clients are like stock portfolios. Some yield great returns; others don’t. In either case, you’re spending resources—including crew time, equipment use and management attention—to keep them. Just as you should assess a stock portfolio periodically, you should assess clients to ensure you’re allocating resources to their best advantage. Once a year, list your clients, and... read more

Client relations: Straight talk

June 11, 2015By

Three LM150 contractors share their customer relations efforts. Client relationships will make or break a company, landscape professionals agree. So it’s important to listen, be proactive and meet expectations. Three professionals from the LM150 list share how they’ve grown their businesses by focusing on client communication. Landscape Workshop Birmingham, Ala. To get a real sense for what clients want, J.T.... read more