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TAG: company culture

Tips on creating a world-class culture

August 7, 2017By
Photo: ©

Treat your internal customers as well as your external customers—if not better. Creating a world-class internal culture is an important piece of a business’s customer service puzzle—it may even be the most important piece. All organizations need to make sure they treat their internal customers as well as, if not better than, they treat their external customers. Yet, so many... read more

Empowered to grow

May 25, 2016By
Photo: Blades of Green

Focus and a positive company culture drive business at Blades of Green. Brothers Mark Leahy and Brad Leahy, owners of Blades of Green in Edgewater, Md., talk a lot about company culture. It’s their primary focus these days, as they strive to grow their $5.3 million lawn care and pest control company by more than 15 percent per year. Ask... read more

Editorial Advisory Board: What’s your best tip for improving company culture?

May 9, 2016By

Landscape Professionals Richard Bare Arbor-Nomics Turf Norcross, Ga. “I don’t think there’s any way to change your company culture except to get involved yourself and lead the way. Usually companies start out small with a family-oriented Mom and Pop store. As growth occurs, though, Ma and Pa notice that members of the “family” are all on different pages, and bad... read more

Train to retain

October 22, 2014By

While sales and customer relationships are the lifeblood of any service company, additional aspects of a business can help improve profitability with a relatively small investment. Companies that invest in employee training enjoy longer retention and experience fewer on-the-job accidents and equipment breakdowns. It might seem like an intuitive step, but many landscape companies don’t see the value or purpose... read more

Focusing on character and process

September 3, 2014By

I’m watching a transformation happen in a client’s business. It’s exciting to see. We started this phenomenon with a simple decision to invest in training our staff and weeding out the people on the team with poor character. It sounds simple, but all too often it’s overlooked due to time constraints, bad hiring practices, tight purse strings or a sheer... read more

Creating a healthy team within your landscape company

August 4, 2014By

A healthy company is a productive place where staff members feel valued and empowered. This is possible because there’s a cohesive leadership team who behaves in a functional way. Leaders are aligned around the company’s mission and know what they need to do to make the business perform. After a career of working for a mix of landscape companies, I’ve noticed... read more