Zappos reimagined the customer experience by building a culture of people who are passionately committed to delivering wow through service. The recent and unexpected passing of Tony Hsieh, the former CEO and first investor in Zappos, reminded me of the early days of social media and how it influenced that transformation. When I joined Twitter in 2008 there were fewer... read more
Company culture is a reliable predictor of an organization’s health. If you get company culture right many things will naturally fall into place. In fact, the right culture promises to smooth out several of our industry’s top challenges: Workplace productivity; Employee engagement; and The customer experience. Great company culture is something you know when you experience it. It’s a signature... read more
As part of its updated strategic plan, the Snow & Ice Management Association (SIMA) has refined its mission, vision and core values, which the association said will help the staff and board support its members and the industry. The changes are a result of planning meetings that took place with the 14-member board and SIMA staff in late 2015 and... read more
