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TAG: customer complaints

Bruce’s View: Sweat the small stuff

December 10, 2015By

Landscape companies take great pride in delivering a quality product. And we love nothing better than the big job or marquee project. It takes a great organization to execute the complex projects, and when we master those, it’s good for our brand. Equally important to our reputation for service are the little things that affect how customers perceive us. When... read more

4 mistakes that generate complaints

April 4, 2013By

Looking for a way to satisfy your customers? Don’t commit these mistakes reported by Angie’s List members, culled from an analysis of lawn care reviews they submitted about work done in the past two years. The company, which collects consumer reviews on lawn care and more than 550 other categories of service, says the four most common complaints are: 1.    Companies... read more

30 trade secrets of success in the green industry

October 1, 2005By

A defining event 31 years ago set this landscape company owner on the road to professionalism. read more