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TAG: customer relationships

Grow with Grunder: The benefits of setting expectations with your team and clients

March 2, 2022By
Screencap: LM Staff

Marty Grunder explains why it's important to clarify the expectations placed on your team and clients in order to have a successful year. read more

John Bell, Free Spray Lawn Care, on how his customers have changed

February 16, 2022By

John Bell, president of Free Spray Lawn Care in Mansfield, Ohio, describes how "less is more" when it comes to his customers of today versus 20 years ago. read more

Communication Coach: The question that perfected my customer growth

March 26, 2019By

Is your business growing? I’m grateful a customer asked me this early in my landscaping career. It’s a question on the minds of most people trying to decide if they should embark on a journey with a business that’s new to them. The next and usually unspoken question they have is whether that growth is good or junk. Good business... read more

Communication Coach: 3 pillars of customer relationships

October 31, 2018By

The landscaping industry has experienced some dazzling changes in the last 20 years, and much of it would have been impossible without the help of technology. Those of us who were early adopters got some easy wins with it. No more. Now technology is a must-have just to stay competitive and squeeze more profit out of every sales dollar. So... read more