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TAG: customer relationships

Communication Coach: The question that perfected my customer growth

March 26, 2019By

Is your business growing? I’m grateful a customer asked me this early in my landscaping career. It’s a question on the minds of most people trying to decide if they should embark on a journey with a business that’s new to them. The next and usually unspoken question they have is whether that growth is good or junk. Good business... read more

Communication Coach: 3 pillars of customer relationships

October 31, 2018By

The landscaping industry has experienced some dazzling changes in the last 20 years, and much of it would have been impossible without the help of technology. Those of us who were early adopters got some easy wins with it. No more. Now technology is a must-have just to stay competitive and squeeze more profit out of every sales dollar. So... read more

High Performance: Damage control

May 12, 2014By

Sometimes things go wrong. Even with best practices in place, mishaps will occur, and sometimes these mishaps involve the customer. When they do, you have an opportunity to show your customers how much you care about them, whether it’s a little or a lot. Damage control situations have the potential to foster even deeper customer relationships. They also have the... read more

How to sell sincerely

October 14, 2012By

I remember a conversation I had with a friend who worked as a project manager for a large commercial real estate development company. The name of a particular landscape company came up and my friend became apoplectic: “Oh! Those guys suck! I just had them on one of my projects. Hate ‘em! They were a pain in the ass every... read more