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TAG: customer service tips

The mistake many companies will make in 2020

February 13, 2020By
Customer with credit card (Photo: sturti/iStock / Getty Images Plus/Getty Images)

Recently I read an article in the New York Times about the ambitious plans Sweetgreen, a chain of salad restaurants, has embarked on. Started in 2007 by a group of young college grads with a single storefront in D.C., the company was an early success; today it boasts 103 outlets and an astounding valuation of $1.6 billion. Now the company... read more

Communication Coach: Why your business needs a communication response plan

March 27, 2018By

Professional athletes pay close attention to everything their bodies tell them. Each signal communicates the need for taking action. A sharp pain signals danger. It may be a weakness, an imbalance or something worse that’s calling out for attention. But what action, if anything, should be taken right now? A version of this is happening every day in your business.... read more

Leadership Advantage: An enduring differentiator

December 18, 2017By
Chick-Fil-A. Photo: iStock.com/jetcityimage.

The differentiator in highly competitive industries often comes down to one thing: customer service. In a competitive marketplace, we generally see one or two providers rising to the top. Consider the fast-food industry. There are fast-food restaurants everywhere and many players in this market. Currently, the leader in this industry is Chick-fil-A. This chain generates more revenue per store in... read more