TAG: customer service tips

Communication Coach: Why your business needs a communication response plan

March 27, 2018By

Professional athletes pay close attention to everything their bodies tell them. Each signal communicates the need for taking action. A sharp pain signals danger. It may be a weakness, an imbalance or something worse that’s calling out for attention. But what action, if anything, should be taken right now? A version of this is happening every day in your business.... read more

Leadership Advantage: An enduring differentiator

December 18, 2017By
Chick-Fil-A. Photo: iStock.com/jetcityimage.

The differentiator in highly competitive industries often comes down to one thing: customer service. In a competitive marketplace, we generally see one or two providers rising to the top. Consider the fast-food industry. There are fast-food restaurants everywhere and many players in this market. Currently, the leader in this industry is Chick-fil-A. This chain generates more revenue per store in... read more