Your behavior appears to be a little unusual. Please verify that you are not a bot.


TAG: customer service

Grow with Grunder: Why service in season should always be a part of your operation

December 17, 2022By
(Photo: iStock.com/frender)

Marty Grunder shares a lesson about offering great service, which he says has become less common, and why it should be emphasized at your business. read more

Communication Coach: Building a proactive customer communication process

September 28, 2022By
(Photo: iStock.com/frender)

Jeff Korhan explains how building a proactive communication process creates a competitive advantage and helps overcome customer service challenges. read more

The mistake many companies will make in 2020

February 13, 2020By
Customer with credit card (Photo: sturti/iStock / Getty Images Plus/Getty Images)

Recently I read an article in the New York Times about the ambitious plans Sweetgreen, a chain of salad restaurants, has embarked on. Started in 2007 by a group of young college grads with a single storefront in D.C., the company was an early success; today it boasts 103 outlets and an astounding valuation of $1.6 billion. Now the company... read more

Five-star service: An overlooked differentiator

October 22, 2019By

In this go-go economy, many business owners today struggle to provide excellent customer service. Their service is inconsistent and reactionary, and it will ultimately harm their business. The root of the problem is the false belief that excellent service is a luxury they can sacrifice: choosing short-term profit over sustainable growth. The next recession will remind everyone of the enormity... read more

Use software to connect with more customers

September 18, 2019By
STAY ON TRACK Using software can help landscapers be more professional and effective with clients. Photo: Jobber

Find out how software can help you connect your landscape business with more customers and give them a better experience. read more

Compete by delivering superior service consistently

May 28, 2019By
Five stars (Photo: iStock.com/D3Damon)

How do I compete with these guys? This is a common question I hear from our clients. The concern behind the question is real. It’s mostly expressed in terms of competing with contractors who may lowball their prices or when going head-to-head in bids with regional or national companies. The simple answer is deliver a superior service experience consistently. It... read more