TAG: customer service

Adding an additional service can unlock growth of your company

July 19, 2023By
Local Roots Landscaping capitalized on the popularity of plunge pools in Pittsburgh by offering installations. (Photo: Local Roots Landscaping)

Experts offer advice how an added service can help take your business to another level. read more

Grow with Grunder: Why service in season should always be a part of your operation

December 17, 2022By
(Photo: iStock.com/frender)

Marty Grunder shares a lesson about offering great service, which he says has become less common, and why it should be emphasized at your business. read more

Communication Coach: Building a proactive customer communication process

September 28, 2022By
(Photo: iStock.com/frender)

Jeff Korhan explains how building a proactive communication process creates a competitive advantage and helps overcome customer service challenges. read more

The mistake many companies will make in 2020

February 13, 2020By
Customer with credit card (Photo: sturti/iStock / Getty Images Plus/Getty Images)

Recently I read an article in the New York Times about the ambitious plans Sweetgreen, a chain of salad restaurants, has embarked on. Started in 2007 by a group of young college grads with a single storefront in D.C., the company was an early success; today it boasts 103 outlets and an astounding valuation of $1.6 billion. Now the company... read more

Five-star service: An overlooked differentiator

October 22, 2019By

In this go-go economy, many business owners today struggle to provide excellent customer service. Their service is inconsistent and reactionary, and it will ultimately harm their business. The root of the problem is the false belief that excellent service is a luxury they can sacrifice: choosing short-term profit over sustainable growth. The next recession will remind everyone of the enormity... read more

Use software to connect with more customers

September 18, 2019By
STAY ON TRACK Using software can help landscapers be more professional and effective with clients. Photo: Jobber

Find out how software can help you connect your landscape business with more customers and give them a better experience. read more