Christina HerrickAug 16, 2023
Experts offer advice how an added service can help take your business to another level.
Marty GrunderNov 3, 2023
Marty Grunder shares a lesson about offering great service, which he says has become less common, and why it should be emphasized at your business.
Jeff KorhanNov 10, 2023
Jeff Korhan explains how building a proactive communication process creates a competitive advantage and helps overcome customer service challenges.
Recently I read an article in the New York Times about the ambitious plans Sweetgreen, a chain of salad restaurants, has embarked on. Started in 2007 by a group of young college grads with a single storefront in D.C., the…
Jeffrey ScottNov 3, 2023
In this go-go economy, many business owners today struggle to provide excellent customer service. Their service is inconsistent and reactionary, and it will ultimately harm their business. The root of the problem is the false belief that excellent service is…
Clara RichterNov 3, 2023
Find out how software can help you connect your landscape business with more customers and give them a better experience.
Kevin KehoeNov 3, 2023
How do I compete with these guys? This is a common question I hear from our clients. The concern behind the question is real. It’s mostly expressed in terms of competing with contractors who may lowball their prices or when…
Mike VooriesNov 3, 2023
Why is it that so many business owners and sales professionals put forth focus and effort toward obtaining the business of small, low-margin clientele, while completely ignoring the high-dollar “big-fish” opportunities? Much could be said on this topic (and rightfully…
Dillon StewartNov 3, 2023
An Austin, Texas-area firm grows by putting the customer first—and marketing, marketing, marketing. In 2006, Luke Hawthorne was fed up with the corporate lawn care scene. He’d entered the industry in 1993, grateful for a $10-an-hour gig. After a few…
If you work long enough in customer service you can end up hating people, but that’s if you lose sight of realities of human nature. Ending up a “hater” is not a healthy career path if your job is account…
Ben GandyNov 3, 2023
Excellent customer service starts with culture but depends on effective procedures. Customer service is what differentiates one provider from another in the landscape maintenance arena. Great service, which is typically the responsibility of account managers, is more important than quality,…
LM StaffJan 19, 2016
Dave Murray, customer experience consultant for The DiJulius Group, explains how a company's internal culture directly impacts customer service. LM Editor Marisa Palmieri covered Murray's Lawn Care Forum workshop on the same topic in her December 2015 Editor's Note. Read…
Phil HarwoodNov 3, 2023
I’m not a marathon runner, but I’ve run plenty of races. I know the feeling of having nothing left in the gas tank, while still having a ways to go, and with the knowledge that everyone around me will turn…
Bruce WilsonNov 3, 2023
Landscape companies take great pride in delivering a quality product. And we love nothing better than the big job or marquee project. It takes a great organization to execute the complex projects, and when we master those, it’s good for…
Casey PaytonNov 3, 2023
A Kansas landscape company adds value by offering oil clean-ups. After cleaning up an oil spill from a car accident one day, firefighter Joe Flake had an idea. He often saw oil spots on drive-thru lanes and on residential driveways…
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