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TAG: empathy

Bruce’s View: Build a culture of empathy

February 11, 2016By

You’ve probably heard the quote, often attributed to Theodore Roosevelt: “Nobody cares how much you know, until they know how much you care.” Empathy improves relationships. The ability to detect what others feel and experience has many upsides. “Learn to crawl behind the eyes of the customer” is a commandment I’ve used for many years when discussing how to serve... read more