TAG: follow-ups

Profit Power: Do your design/build clients have buyer’s remorse?

January 19, 2015By

Happy clients and steadily growing businesses still can suffer from the plague of buyer’s remorse. What is it? It is the negative feeling a customer has after they purchase a new product/service. It can creep up… a.) Right away, before the product/service is delivered; b.) During the execution of the product or service; or c.) After the completion and receipt... read more

How to upsell? Market well

October 22, 2014By

It amazes me when fellow business owners get upset when one of their customers uses another company to perform a service they also offer. For example, earlier this year the owner of a landscape firm expressed frustration to me when a lawn maintenance client hired a competitor to install a walkway. He also offers this service. A few months ago... read more