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Leadership Advantage: Measuring what matters

February 16, 2021By
KPI gears (Photo: NicoElNino / iStock / Getty Images / Getty Images Plus)

Ken Thomas explains the difference between leading and lagging key performance indicators and shows how companies can use them to manage performance. read more

Leading: How to measure what matters

July 26, 2017By

It’s exciting to lead a talented and energized team, working together in an environment of mutual respect and trust. For the leader to get the most out of all that effort, however, requires a conscious effort to measure what matters. Without clarity regarding goals and what constitutes “success,” a team cannot sustain a high level of performance over time. Human... read more

Keeping score

December 2, 2015By
Scoreboard. Photo:©

How to win with key performance indicators.  Imagine a sporting event where the players take the field without knowing the rules to the game, with no clock and without a scoreboard. How would that go over? “You can’t play a game if you don’t know whether you’re winning,” says Timothee Sallin, president of LegacyScapes in Groveland, Fla. It’s the same... read more

Web Extra: How Taylor Irrigation evaluates employees like Marines

December 1, 2015By

The November 2015 issue of LM outlined key performance indicators from a few landscape companies, including Taylor Irrigation Service, based in Houston. Here’s the company’s system for reviewing employees, based on President & CEO John Taylor’s experience in the Marine Corps. Any veteran of the Marine Corps will recognize the Pro & Con method of evaluation (short for “proficiency” and... read more

Web Extra: Using the Net Promoter Score at LegacyScapes

December 1, 2015By

In “Keeping score,” we outlined how several landscape companies track key performance indicators with good results. Here’s how and why LegacyScapes measures one KPI in particular, its Net Promoter Score. LegacyScapes has tracked its Net Promoter Score (NPS) for about seven years companywide and for about two years in its landscape construction division. “It’s very simple, but it keeps your... read more

Web Extra: Sun Valley Landscaping’s KPI pursuit

July 31, 2015By

As part of its pursuit to run its business by the book “Mastering the Rockefeller Habits,” the team at Sun Valley Landscaping is working on implementing key performance indicators (KPIs) to measure its success. (Omaha, Neb.-based Sun Valley Landscaping was featured in the LM July 2015 cover story “Committed to the core.”) “I’ll start by saying ‘Rockefeller Habits’ takes years... read more