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TAG: negative reviews

Communication Coach: One of the most overlooked marketing opportunities

September 9, 2020By
Photo: HAKINMHAN / iStock / Getty Images Plus/Getty Images

Most business owners are familiar with the basics of their Google My Business (GMB) profile, but they are overlooking one of its dark secrets. A GMB profile is a mini-website Google gives us to cultivate relationships with prospective clients. Most of us are already doing that with our websites and social media channels. However, Google controls two-thirds of all organic... read more

Editorial Advisory Board: July 2019

July 23, 2019By

How should landscape pros handle negative reviews — even during the busy season? Landscape Professionals Richard Bare Arbor-Nomics Turf Norcross, Ga. “We are always apologetic in our reviews and let them know that we will be out to rectify any mistakes the same day. If they are anonymous, I sometimes offer $500 if they call me on my cell number... read more