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TAG: Net Promoter Score

Web Extra: Using the Net Promoter Score at LegacyScapes

December 1, 2015By

In “Keeping score,” we outlined how several landscape companies track key performance indicators with good results. Here’s how and why LegacyScapes measures one KPI in particular, its Net Promoter Score. LegacyScapes has tracked its Net Promoter Score (NPS) for about seven years companywide and for about two years in its landscape construction division. “It’s very simple, but it keeps your... read more

What I’m Reading Wednesday: Home building on the rise

January 15, 2014By

Here’s this week’s round-up. What are you reading that your peers might like? We’d like to know. Email me your links (mpalmieri@northcoastmedia.net) or tweet them to @LandscapeMgmt. “How to Be a Better Boss” MIT Sloan Management Review You may have heard of the Net Promoter Score to measure customer service efforts. Many companies swear by this simple survey method. Why... read more