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Web Extra: Using the Net Promoter Score at LegacyScapes

December 1, 2015By

In “Keeping score,” we outlined how several landscape companies track key performance indicators with good results. Here’s how and why LegacyScapes measures one KPI in particular, its Net Promoter Score. LegacyScapes has tracked its Net Promoter Score (NPS) for about seven years companywide and for about two years in its landscape construction division. “It’s very simple, but it keeps your... read more