TAG: Phil Harwood

Sometimes it is about the money

September 10, 2018By
Money; Photo: iStock.com/Altayb

My (fictitious) operations manager, Tom, just informed me he is leaving the company. I’m shocked. Tom is a good guy, and we have been investing in his development and going out of our way to make him feel appreciated. He recently received a 12 percent raise, and, earlier this spring, we bought him a new truck. His announcement was completely... read more

Harwood, Glatt launch online training platform

June 27, 2018By

Industry consultants Phil Harwood and Neal Glatt launched GrowTheBench, a subscription-based educational service with full access to a library of online courses. Harwood, managing partner of GrowTheBench, is the CEO of Pro-Motion Consulting. Glatt, also a managing partner of GrowTheBench, is a certified coach with the Gallup and John Maxwell organizations. “GrowTheBench solves a critical need in our industry to... read more

Discover your blue ocean

June 18, 2018By
blue ocean. Image: iStock.com/Trifonenko

Imagine a world without competitors, where you are able to charge whatever you want and get it. Imagine having highly qualified personnel, customers who are patient and strong positive cash flow. Welcome to the premium market. The premium market is a different world than what most of us operate in. In the bestselling book “Blue Ocean Strategy,” author W. Chan... read more

High Performance: Surviving survival mode

June 14, 2018By

In the last couple of weeks, I’ve interacted with many green industry professionals who are in survival mode driven by a variety of factors. A compressed spring adds even more stress to a season that is challenging even in a normal year. On top of this, the labor shortage is especially painful when strong customer demand feels like adding fuel... read more

Going “all in” with snow

May 15, 2018By
snow. Photo: iStock.com/KajaNi

There are two types of companies when it comes to snow and ice management: One is “all in,” while the other is not, so there are dramatic differences in the way this segment of the business is handled. I believe fervently in strategic planning, that each company should determine its own fate and no two companies are alike. I also... read more

High Performance: Excelling in a compressed spring

May 8, 2018By

  Many of you in the northern regions have been affected by late spring snow storms, pushing back the transition to spring work. While we have no control over the weather, we do have control over how we respond. As my pastor says, “Our response is our responsibility.” So, what can we do? How can we take advantage of the... read more