TAG: Phil Harwood

Employee Retention: Change the recruiting conversation

October 22, 2019By
Hands typing at keyboard (Photo: iStock.com/anyaberkut)

If you want be successful at recruiting, it’s time to change the conversation. A new generation of candidates has different expectations of its employers, and these expectations present themselves initially during the recruiting process, requiring a different type of conversation. Employers seeking to connect with a new generation will miss the mark if they fail to change the conversation. Prior... read more

High Performance: “We’ve been low-balled,” a timeless classic

October 15, 2019By

“A low-baller is ruining our market!” It’s a common complaint but many times the complainant is just being out-maneuvered. Let’s look at some classic reasons why this may occur. Reason No. 1: It’s not the truth. Customers often tell contractors that their decision was based on price when it wasn’t. It’s a convenient excuse for customers to avoid an uncomfortable... read more

High Performance: Is recruiting a challenge or an existential threat?

September 11, 2019By

Recruiting has never been more difficult than it is today, and companies are spending more than ever to recruit people. Some are even questioning the long-term viability of their companies as they suffer through a prolonged labor shortage that appears to have no end. We have a growing and aging population, creating more demand for services but with fewer available... read more

High Performance: Jumping in the pool

August 12, 2019By

C’mon. Jump in. It will be fine. Or not. Too often in our industry, new hires are expected to jump into the pool to see if they will sink or swim. Some figure it out. Others don’t. With a severe labor shortage, this approach to new hire onboarding and training is surprisingly commonplace. There is a better way. I understand... read more

High Performance: Managing the daily disaster

July 10, 2019By

In our industry, something bad happens almost every day. Someone is going to make a bad decision. Some machine is going to fail. Some customer is going to lose their mind. Some vendor is going to let you down. Someone is not going to show up for work. Disaster may be too strong of a word but is there ever... read more

High Performance: What’s your company type?

April 9, 2019By

When it comes to staffing, I encounter three very different types of landscape companies. The first type of company is struggling greatly to find qualified employees. Some of these companies are on the verge of extinction — contemplating liquidating or selling. Profits have been suffering due to high turnover, low production volume, substandard quality, accidents, damages and more. There’s a... read more