TAG: Phil Harwood

High Performance: Year-end assessment — The 10 big questions

December 11, 2019By

The most successful people take time to assess how things are going and the end of a year is the perfect time for such an assessment. There are 10 big questions to be answered in this year-end assessment. Did you achieve your goals for the year? Some of us are good at developing goals and reviewing these goals periodically, while... read more

High Performance: Happily left alone

November 13, 2019By

Phil Harwood discusses why sometimes smaller accounts can be beneficial to pursue. They require less hands-on attention, but still contribute to profits. read more

Employee Retention: Change the recruiting conversation

October 22, 2019By
Hands typing at keyboard (Photo: iStock.com/anyaberkut)

If you want be successful at recruiting, it’s time to change the conversation. A new generation of candidates has different expectations of its employers, and these expectations present themselves initially during the recruiting process, requiring a different type of conversation. Employers seeking to connect with a new generation will miss the mark if they fail to change the conversation. Prior... read more

High Performance: “We’ve been low-balled,” a timeless classic

October 15, 2019By

“A low-baller is ruining our market!” It’s a common complaint but many times the complainant is just being out-maneuvered. Let’s look at some classic reasons why this may occur. Reason No. 1: It’s not the truth. Customers often tell contractors that their decision was based on price when it wasn’t. It’s a convenient excuse for customers to avoid an uncomfortable... read more

High Performance: Is recruiting a challenge or an existential threat?

September 11, 2019By

Recruiting has never been more difficult than it is today, and companies are spending more than ever to recruit people. Some are even questioning the long-term viability of their companies as they suffer through a prolonged labor shortage that appears to have no end. We have a growing and aging population, creating more demand for services but with fewer available... read more

High Performance: Jumping in the pool

August 12, 2019By

C’mon. Jump in. It will be fine. Or not. Too often in our industry, new hires are expected to jump into the pool to see if they will sink or swim. Some figure it out. Others don’t. With a severe labor shortage, this approach to new hire onboarding and training is surprisingly commonplace. There is a better way. I understand... read more