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TAG: phone scripts

Profiting from Design: Using a phone script

March 29, 2017By

Standard Operating Procedures (SOPs) are the lifeblood of any successful company and should be developed for every process in your business. Let’s look at what’s typically the first business interaction with a client: the initial phone call. Just like a script for a Broadway show, your company’s phone script should have an opening, a plot and an ending. It should... read more