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TAG: positive reinforcement

Grow with Grunder: Let compliments outshine criticism

August 10, 2020By
Learn and lead gears (Photo: onurdongel / iStock / Getty Images Plus/Getty Images)

Landscape Management columnist Marty Grunder explains why it's important for owners and manage to let compliments outshine criticism. read more

Grow with Grunder: Lead with the good

December 12, 2018By
Good job note (Photo: iStock.com/Photoevent)

I am just back from the 2018 Elite Retreat in Vail, Colo., an annual event that my colleagues and I at The Grow Group present every year for ambitious landscape professionals who are seeking an edge over their competition. This year, we focused on the client experience. We took a deep dive into every aspect, including why delivering exceptional customer... read more