TAG: positive reinforcement

Grow with Grunder: Lead with the good

December 12, 2018By
Good job note (Photo: iStock.com/Photoevent)

I am just back from the 2018 Elite Retreat in Vail, Colo., an annual event that my colleagues and I at The Grow Group present every year for ambitious landscape professionals who are seeking an edge over their competition. This year, we focused on the client experience. We took a deep dive into every aspect, including why delivering exceptional customer... read more