Grow with Grunder: How to keep your clients coming back for more
Marty Grunder, CEO of The Grow Group and Grunder Landscaping Co., explains the importance of reoccurring revenue to the success of your business. read more
High Performance: How to win the renewal game
The renewal process takes many different shapes in our industry. The renewal process for residential work is different than that for commercial work and there are many variations within these general categories. All of this variation makes writing about the renewal process challenging. However, some common themes apply to most situations. As we consider our renewal process, let’s look for... read more
Efficiency Tip: Save time with automatic renewals
At NJ Best Lawn & Sprinkler, putting renewals on autopilot has been a time-saving move. Since 2010 the Lakewood, N.J.-based company has automatically renewed the contracts for and charged the credit cards of clients receiving recurring residential lawn maintenance, lawn care, irrigation and snow removal services. “It’s like a gym membership,” says General Manager David Hartzell. “On the contract, it... read more
Becoming the best
Manage your client’s asset, show value and create trust. Being the best is not based on what you think or even what your boss thinks. It’s based on what the client thinks. If your client thinks you’re the best, you have achieved the fundamental purpose of every business relationship: delivering value for money combined with the creation of personal trust.... read more
