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TAG: retention strategy

Leadership Advantage: Retaining to grow

April 4, 2017By

Ensuring great relationships requires effort. Charisma and charm are great, but charm is not a strategy. Clients of landscape services are primarily looking for trust, expert advice, proactivity and effective communication. Trust is earned on two levels: honesty and keeping commitments. While few of us will blatantly lie to a client, it’s tempting to tell less than the full truth... read more