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TAG: standard operating procedures

Profiting from Design: Using a phone script

March 29, 2017By

Standard Operating Procedures (SOPs) are the lifeblood of any successful company and should be developed for every process in your business. Let’s look at what’s typically the first business interaction with a client: the initial phone call. Just like a script for a Broadway show, your company’s phone script should have an opening, a plot and an ending. It should... read more

The last proposal you’ll have to write

November 7, 2013By

I have a process for everything I do, and you should too. I have standard operating procedures (SOPs) or best management practices (BMPs) for screening customers on the phone, managing the initial meeting, my landscape design process and even how I color render my drawings. Why? The better and more defined your processes are the more organized your projects will... read more