TAG: Tom Shay

FD2B “Talk” Radio Insight of the Night: A twist on customer loyalty

July 18, 2013By

It’s rare that somebody puts a spin on a topic that I thought I knew quite well. But that’s exactly what Tom Shay of Profits Plus Solutions did on FD2B Talk Radio last night. Instead of running through a laundry list of characteristics of what a loyal customer is, he changed the concept of customer loyalty and put the burden... read more