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TAG: Yelp

New website lets contractors review customers

February 23, 2016By

Even companies that’ve seemingly mastered Angie’s List and Yelp have woes with the sites. But a new website is giving the power back to the contractors. Contractor’s Customers, which launched in January, lets businesses write reviews on the customers they work with. Before agreeing to a job, subscribers can search the potential customer by name or street address and read reviews left by other contractors as diverse as landscapers, electricians, limo... read more

Study shows 96% of consumers value online reviews

January 16, 2015By

Software Advice, an advisory resource for field service software buyers and a part of the Gartner brand, released a new study regarding how online reviews impact consumers when selecting lawn care services, alluding to why businesses should prioritize building a positive online profile. The results come from a seven-question online survey of 1,239 U.S. residential service customers, conducted over seven days. A... read more

Out with the old

May 5, 2014By

Thanks to a total revamp of his company’s marketing strategy, Rick Longnecker now knows his ideal clients are family-oriented homeowners in their late 30s to early 70s who have lived in their homes for at least 10 years. These clients aren’t looking for the best price but the best service and value they can get from trained professionals. Since uncovering... read more

How to ask for positive online reviews

January 21, 2014By

In the January 2014 issue of Landscape Management, landscape contractor Jim Lewis wrote about how companies can manage their online reputations. Here, he specifically addresses asking customers for positive reviews. What’s the best way to get a positive review from a client? Ask for it after the job is finished, right after a customer has given you a big compliment.... read more

How to manage your online reputation

January 14, 2014By

Learn from one landscape contractor’s concerted effort to make his company’s online image shine. It’s easier than ever before for customers to access the Better Business Bureau (BBB) as well as sites like Angie’s List, Yelp, Citysearch, Google+ and dozens of others that prompt consumers to leave online reviews. Posting negative reviews to these forums is empowering for consumers. It’s... read more