WorkWave, a provider of cloud-based field service and fleet management software, unveiled WorkWave Fleet, the company’s mobile-first, route-planning system. The app replaces an earlier version of the program, Viamente.
“WorkWave Fleet allows for automating the dispatching and monitoring process to help keep our service levels high, with less overhead,” said Ryan Walter, co-founder of The Compost Crew, a Maryland-based organization aimed at collecting organic materials from local communities to be composted and used to replenish soil. “Real-time dispatching gives us the flexibility we need to manage a dynamic environment.”
In addition to improvements to user interface amd schedule management, WorkWave Fleet includes the following features:
- What-if scenarios: drag-and-drop functionality visualizes how changes impact performance to improve scheduling and planning;
- Mobile execution: automatically updates progress from drivers, logs arrival and departure times and allows for rescheduling requests;
- Intra-day planning: reschedule in real-time to avoid problems, update customers with courtesy calls, integrate with your system to provide ETAs via text or dispatch another vehicle;
- Robust API: connect directly to your other software programs or databases to receive real-time updates within your own system and automate import/export operations and changes seamlessly.
WorkWave plans additional enhancements to WorkWave Fleet in 2015, including full integration with WorkWave GPS, its cloud-based telematics solution that tracks vehicle location, monitors drive behavior and provides instant events-based alerts from any device.
