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About Emily Schappacher

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Emily Schappacher is a freelance writer based in Cleveland.

Posts by Emily Schappacher

Customer Relationships: An excellent experience Posted on 14 Oct 2019 in the 1019 & Cover story categories.

Hope Smith’s title of “people experience manager” is a clear indication of how Plants Creative Landscapes in Decatur, Ga., feels about its customers. “Our goal is that the customer experience... Read more»

Customer Relationships: A solid reputation Posted on 14 Oct 2019 in the 1019 & Cover story categories.

After nearly 21 years in business, Foothills Landscape Maintenance (FLM) in Windsor, Colo., has yet to run an ad. In fact, the company has never done any kind of traditional... Read more»

Put mowing on autopilot with robotic mowers Posted on 30 Sep 2019 in the 0919 & Featured & Mowing+Maintenance categories.

Implementing robotic mowers is one way to ease the landscape industry’s labor shortage and cut down on man-hours at jobs. Read more»

Scale up your business by ‘trimming the fat’ Posted on 18 Sep 2019 in the 0919 & Design/Build+Installation categories.

Doug Taylor’s lean approach to growth has helped his Ontario-based Frontiers Landscape Architecture design/build firm thrive. Read more»

Train for chainsaw safety Posted on 15 Aug 2019 in the 0819 & Mowing+Maintenance categories.

For crews at Aspen Tree Expert Co. in Jackson, N.J., chainsaw training begins on day one. In fact, employees will have a solid four hours of training and education under... Read more»

High tech: A look at integrated software Posted on 09 Aug 2019 in the 0719 & Featured & Mowing+Maintenance categories.

At a time when Landscape Workshop was experiencing rapid growth, the company was operating on what Christianna Denelsbeck called a “frankensystem.” A large portion of the full-service commercial grounds maintenance... Read more»