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About Emily Schappacher

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Emily Schappacher is a freelance writer based in Cleveland.

Posts by Emily Schappacher

How to prep for tax season Posted on 02 Dec 2019 in the 1119 & Business & Current Issue & Featured & Turf+Ornamental Care categories.

Filing taxes. No one really likes it, but, year after year, it’s an unavoidable task. For landscape business owners, being prepared with the right information and a savvy adviser can... Read more»

Monitor equipment use, location with GPS technology Posted on 15 Nov 2019 in the 1119 & Current Issue & Mowing+Maintenance categories.

Lawn care and landscape companies can organize and streamline their operations with advancements in GPS technology to monitor equipment location and use. Read more»

Customer Relationships: Community first Posted on 11 Nov 2019 in the 1019 & Cover story & Featured categories.

There are so many ways Clintar Commercial Outdoor Services puts an emphasis on customer relations that at first Terry Nicholson wasn’t quite sure where to begin. But as the company’s... Read more»

More to offer through add-on services Posted on 21 Oct 2019 in the 1019 & Mowing+Maintenance categories.

To Rick Baird, it just makes sense for contractors to always try to maximize their on-site returns. “I think a lot of contractors get wrapped up in day-to-day business, and... Read more»

Customer relationships: Introspection Posted on 14 Oct 2019 in the 1019 & Cover story categories.

The bimonthly self-audits account managers at Environmental Enhancements do on each of their clients’ properties are extensive. The 10-point self-evaluation covers things like overall turf quality, the coloring of enhancements... Read more»

Customer Relationships: Face time Posted on 14 Oct 2019 in the 1019 & Cover story categories.

Every quarter, the account manager at Baldi Gardens in Arlington, Texas, holds face-to-face visits, or care calls, with each of the company’s 80 accounts. This equates to roughly 320 in-person... Read more»