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Porch promises quality with Porch Guarantee

September 21, 2015 -  By
A screenshot of a company's page featuring the Porch Guarantee.

A screenshot of a company’s page featuring the Porch Guarantee.

Porch, a home services platform for homeowners and home professionals, launched Porch Guarantee. The program will guarantee the quality of work for Porch professionals by ensuring they’ve been prescreened, passed a comprehensive background check and subscribed to the Porch Pledge.

“Over the last 12 months we have seen every facet of our business grow exponentially,” said Asha Sharma, COO of Porch. “In particular, we have seen tremendous demand from homeowners for the services that Porch professionals provide, as evidenced by amount of work requested daily through the Porch platform. Our No. 1 focus is to delight our customers and we want to ensure we are doing everything in our power to connect our millions of homeowners with professionals that provide quality service.”

When a homeowner searches for a Porch professional in one of the markets where the Porch Guarantee is available, they will notice a badge displayed on certain professional profiles. This badge signifies that the Porch Guarantee backs that professional.

All Porch Guarantee professionals have signed the Porch Pledge, a promise to the homeowner to deliver quality work. The Porch Pledge requires professionals to commit to the following:

“By accepting the Porch Quality Pledge I promise to do my best work for Porch homeowners. If a homeowner disputes the quality of a job I completed for them, I commit to working with that homeowner to try and make it right.”

When a homeowner books a job with a Guaranteed Professional on Porch, if they are not satisfied with the quality of the work, Porch will work to make it right. First, Porch will work with the homeowners and the home professional to resolve any problems that exist. If resolution is unsuccessful, Porch will designate another home professional to work with the homeowner and Porch will pay that professional to remedy the problem, up to $1,000.

The Porch Guarantee quality bar ensures the professional has met the following requirements:

  • Proper licensing (where required);
  • Strong Better Business Bureau rating (Better Business Bureau and announced an exclusive partnership in February 2015);
  • Stellar social reviews;
  • Commitment to Porch Pledge; and
  • Completed background check.

The Porch Guarantee is now available in 28 markets. Additional cities and professional types will be released in 2016.

LM Staff

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